Independent services notice

Kensington Timepieces provides independent watch services and is not affiliated with, authorized, sponsored, endorsed or licensed by Rolex SA or any other watch manufacturer. All third-party trademarks belong to their respective owners.

Our build slots are flat-rate reservations for workshop time dedicated to customization, assembly or servicing at the client’s request.

Our work is performed independently of the manufacturers referenced.

I UNDERSTAND

Kensington Timepieces

Watchmaking,
with intention.

Mechanical servicing. Precious-metal finishing. Custom builds shaped around the watch you want.

Independent work. An agreed specification.
Care in every component.

Macro view of a tourbillon assembly and its polished surrounding watch case
Tourbillon movement from a recent A. Lange & Söhne-style build.01
Service & regulationPrecious-metal finishingKTF custom buildsView the work

Already have a project underway?

Register your existing order for review, or access a record that has already been set up.

The Kensington workshop

At the bench.

A closer look at a chronograph in the workshop. Move down the page to move through the moment; scroll back to return.

Still view
Gloved hands handling a rose-gold-tone chronograph with a light dial at the workshop bench

01 / Service menu

Choose the work.
See what is included.

Start with a service level. The watch, any additional work and the final scope are confirmed before booking.

01 / Essential service

Signature

$350USD

Full movement service only. Testing and exterior work are excluded.

  • Movement servicing
  • No exterior work or water-resistance testing

Estimated 2–4 weeks

Inquire about Signature
View service details

Share the model, movement if known and the work needed. Further work or parts are discussed separately.

03 / Mechanical & exterior

Ultimate

$480USD

Servicing, testing and attention to the exterior.

  • Movement servicing
  • Water-resistance testing
  • Exterior rebrushing / refinishing
  • Ceramic coating
  • Regulation

Estimated 3–5 weeks

Inquire about Ultimate
View service details

Refinishing is agreed around the piece and the desired result. Precious-metal plating and additional work are quoted separately.

Prices in USD. GMT movements use non-chronograph pricing. Additional parts, plating, shipping and applicable taxes are confirmed separately. Read service information.

See the Ultimate service before & after

02 / Selected work

The details,
in plain sight.

Actual photographs of Kensington’s work.
Finishes, surfaces and the pieces they belong to.

03 / KTF custom builds

A watch,
to your specification.

A KTF Bespoke build slot reserves the workshop time, labor, materials and development for the watch we agree to create with you. Bring your idea, then work with Kensington on the details.

$2,985

Base build slot
Additional requirements quoted separately

Explore KTF builds
Custom turquoise-dial chronograph on a black strap

04 / The process

Clear from the start.

One request, a defined scope and a record of the work. Timing depends on the watch, parts and workshop availability.

  1. 01

    Tell us about it.

    Choose the service or build direction. Share the model, movement if known, the work you have in mind, and service photographs or bespoke design references.

  2. 02

    Agree the scope.

    Confirm feasibility, pricing, the expected timeline and shipping arrangements before work is booked.

  3. 03

    Follow the work.

    Request project-update enrollment or open your private service record. Email verification and a staff match are required before alerts begin.

  4. 04

    Review & delivery.

    Completion and delivery arrangements are confirmed for the individual job. Keep the service record with your watch.

Selected customer feedback

In their words.

Excerpts from customer feedback, shown with their original dates.

“Kensington has met the mark each time with the builds.”

“I’ve also done business with Emerson and had nothing but stellar service and product.”

“Kensingtontime brought it to life and watch looks amazing. Cleaned up dial and everything.”

“When the watch arrived, it was in fantastic shape. The polishing made it look fresh, and knowing the internals were serviced gave me peace of mind.”

05 / A few practical details

Before it
reaches the bench.

All service information & policies
Which service should I choose?

Signature covers movement service. Premiere adds water-resistance testing. Ultimate also includes exterior rebrushing / refinishing and ceramic coating. If the issue is unclear, start with a diagnostic request. The final scope is confirmed for your watch.

Can you build the watch I have in mind?

KTF commissions begin with the desired watch and specification. A broad range of watches can be considered; availability of suitable components, compatibility and feasibility determine what can be offered.

How long will the work take?

The menu estimates 2–4 weeks for Signature, Premiere and standalone electroplating, and 3–5 weeks for Ultimate and Ultimate for Precious Metals. These are estimates; workload, watch complexity and parts can affect timing. Current timing is confirmed before booking.

What does the workmanship warranty cover?

Completed work carries a one-year workmanship warranty. Failures directly resulting from workmanship are repaired or the affected part replaced at no charge. Normal wear, accidental damage, misuse, water intrusion and material or component failure are excluded. See the full policy before booking.

Can I send a watch for service now?

Contact Kensington first. Shipping instructions are provided after the work and availability are confirmed. Do not ship to an unverified address.

Your next project

Start with the watch.

Kensington Timepieces

Independent services.

Kensington Timepieces provides independent watch services and is not affiliated with, authorized, sponsored, endorsed or licensed by Rolex SA or any other watch manufacturer. All third-party trademarks belong to their respective owners.

Our build slots are flat-rate reservations for workshop time dedicated to customization, assembly or servicing at the client’s request.

Our work is performed independently of the manufacturers referenced.